Interviewing for a Receptionist Role

Why use us?

The ideal receptionist candidate will retain high levels of professionalism and display a cheery attitude over the phone, through email and while interacting face-to-face with customers and colleagues. We are here to help you find a receptionist who ticks all the boxes – that’s where Interview Quizzes comes in.

Although many employers expect entrants to possess GCSEs/S grades, there are no formal academic entry requirements to become a receptionist. We can undoubtedly help you find the best of the bunch of those wanting to apply for the job role!

Skills to look for when employing receptionists

• Customer service - This is a key skill. Being polite, professional and helpful is a must when dealing with any type of customer.
• Office Administration/Organisational skills - Receptionists are responsible for many different tasks during a typical working day, so organisation is key. They will use these skills to schedule appointments, book travel arrangements, create and maintain spreadsheets/word documents as well as greeting customers and maintaining a high level of customer service as well.
• Technical skills - Receptionists will often work alongside a computer system and will be required to learn how to use many different software applications if not already aware of them. Technical skills are a big bonus - our Microsoft Office quizzes are a great choice if you’re aiming to find an employee that already has a little knowledge on computer software.
• Communication skills - As we have stated before, receptionists are often the first point of contact for visitors, therefore they should use their communication skills effectively to make customers and employees feel comfortable.
• Time-Management skills – As discussed, it is incredibly important for receptionists to be organised and this will often require a level of time awareness as tasks need completing by deadlines in order to work effectively. They may often need to also manage other employees’ time.

How can you find these qualities in your employees?

So, you have advertised your job online or in the paper and people seem interested… Instead of arduously sifting through all their CVs, make use of our quizzes and get them to prove their knowledge and skill, instead of taking their word for it!

Construct your unique interview quiz

You are free to choose whichever 4 categories you want but here are our 4 suggested quizzes for the job of a receptionist:

1. English Basic – This tests your applicant’s ability to communicate by finding out how well they can understand simple, everyday language. This is crucial in the role of a receptionist as they need to be able to communicate and follow instructions successfully.
2. MS Excel Basic - There are over 1 billion Microsoft Office users worldwide. Microsoft Office is the most widespread work-related computer software available and is used by businesses around the world. Spreadsheets are an incredible way of storing and organising data as well as giving users the ability to run powerful calculations, make graphs and charts, and analyse patterns.
3. MS Word – Microsoft Word is a word processing package under the Microsoft Office software (I am sure you are all familiar with it). If you are going to want your receptionist to type anything up on a PC, then you’ll want them to get a good score in these quizzes.
4. Current Affairs – If your receptionist is going to be chatting with the general public, it is a good idea to find a candidate who has plenty of knowledge of current worldwide affairs to keep your customers interested and engaged.

At the Interview

When it comes to the job interviews, you will be armed with a page showing the results of each candidate’s online tests. This will highlight who is good at what and it will be the best possible tool to help you formulate the most appropriate interview questions to ask.

Conclusion

We can't decide who is best for you but we can provide the tools to help you MAKE BETTER DECISIONS, FASTER.