Interviewing for an Information Desk Clerks Role

Why use us?

The ideal information desk clerk candidate will retain high levels of professionalism and display a cheery attitude when interacting face-to-face with visitors. They should be good at communicating with the public, be able to listen to their questions and respond helpfully.

If you see the value in customer service then you will want to provide your clients with outstanding support. Those working on the front desk will be a customer’s first point of contact and seen as the ‘face’ of your company. We are here to help you find a desk clerk who ticks all the boxes – that’s where Interview Quizzes comes in.

Skills to look for when employing Information Desk Clerks

• Customer service and communication skills - These are absolutely key. Being polite, professional and helpful is a must when dealing with your customers. Receptionists are often the first point of contact for visitors; therefore, they should use their communication skills effectively to make customers and employees feel comfortable.
• Office Administration/Organisational skills - Information desk clerks are responsible for many different tasks during a typical working day, so organisation is key. They will need to ensure that the front desk is tidy, presentable and equipped with all the necessary supplies for the day.
• Technical skills - Information desk clerks will often work alongside a computer system. They will need to monitor and organise emails, maintain records and files, and often oversee the office budget. Finding someone who knows how to do all of this on a computer will be useful.
• Time-Management skills – Information desk clerks often need to juggle multiple tasks each day. The most successful receptionists will be those who can prioritise tasks, multitask and manage time well.
• MultitaskingReceptionists are often in a face-paced work environment. Skilled receptionists need to remain calm under pressure while getting the job done well. Typically, receptionists will have many tasks to get done by the end of the day and it’s their job to prioritise the most important ones.

How can you find these qualities in your employees?

So, you have advertised your job online or in the paper and people seem interested… Instead of arduously sifting through all of their CVs, make use of our quizzes and get them to prove their knowledge and skill, instead of taking their word for it!

Construct your unique interview quiz

You are free to choose whichever 4 categories you want but here are our 4 suggested quizzes for the job of a receptionist:

1. English Basic – This tests your applicant’s ability to communicate by finding out how well they can understand simple, everyday language. This is crucial in the role of a receptionist as they need to be able to communicate and follow instructions successfully.
2. MS Excel Basic - There are over 1 billion Microsoft Office users worldwide. Microsoft Office is the most widespread work-related computer software available and is used by businesses around the world. Spreadsheets are an incredible way of storing and organising data as well as giving users the ability to run powerful calculations, make graphs and charts and analyse patterns.
3. MS Word – Microsoft Word is a word processing package under the Microsoft Office software (I am sure you are all familiar with it). If you are going to want your receptionist to type anything up on a PC, then you’ll want them to get a good score in these quizzes.
4. IT Basic – Test their knowledge of computing with some IT questions. If they are going to be working alongside a computer and technical systems in the day, it might be a good idea to see which of your candidates knows the most about technology.

At the Interview

When it comes to the job interviews, you will be armed with a page showing the results of the candidate’s online tests. This will highlight who is good at what and it will be the ideal tool to help you formulate the best interview questions to ask.

Conclusion

We can't decide who is best for you but we can provide the tools to help you MAKE BETTER DECISIONS, FASTER.