Interviewing for a Bank Clerks Role

Why use us?

The bank clerk role is essential for a bank branch’s function as they are the first and sometimes the only point of contact between the customer and the bank. As well as this, bank clerks maintain important customer and financial records, ensuring that the bank branch remains efficient and follows laws and guidelines accurately.

The duties of a bank clerk really depend on what you need them to do. Some clerks record interest owed from loans, some organise loans, some prepare monthly balance sheets with clients, while some security clerks work on foreign currency and international transactions. Regardless what role you are looking to fill, Interview Quizzes will be able to help you find the best applicants for the role.

Skills to look for when employing Bank Clerks

• Customer service - Much of a bank clerk’s role involves providing exceptional customer service to any visitors to the bank. Being polite, professional and helpful is a must. They are often the first point of contact for visitors and ideally should make customers feel as though they are in safe hands.
• Organisational skills - Bank clerks are responsible for many different tasks during a typical working day, so organisation is incredibly important. This role requires a high level of organisation as bank clerks are sometimes responsible for maintaining sensitive date such as customer and transaction records.
• Data entry - Bank clerks are going to be working alongside complex computer systems – they should be skilled with data entry as they need to be able to effectively enter, find and update both customer and financial records.
• Attention to detail – Bank clerks will often work with sensitive data. They are responsible for maintaining customer and transaction records, counting cash and verifying information. They must do all of this and there is no room for error, therefore you need someone who will pay close attention to their work.
• Cash management - This skill is important for bank tellers. All clerks should have a good knowledge of cash management procedures and practices - particularly the ones that your branch offers to customers.

How can you find these qualities in your employees?

So, you have advertised your job online or in the paper and people seem interested… Instead of arduously sifting through all of their CVs, make use of our quizzes and get them to prove their knowledge and skill, instead of taking their word for it!

Construct your unique interview quiz

You are free to choose whichever 4 categories you want but here are our 4 suggested quizzes for the job of a bank clerk:

1. English Basic – This tests your applicant’s ability to communicate by finding out how well they can understand simple, everyday language. This is crucial in the role of a bank clerk as they need to be able to communicate and follow instructions successfully.
2. MS Excel Basic - This will test the extent of your candidates’ knowledge when it comes to data entry. Spreadsheets are an incredible way of storing and organising data as well as giving users the ability to run powerful calculations, make graphs and charts and analyse patterns.
3. Maths Basic Numeracy – Bank clerks/tellers will be working with numbers all day. This will be an easy way to work out who isn’t equipped for the job.
4. IT Basic – Test their knowledge of computing with some IT quizzes. Bank tellers work alongside complicated computer systems all the time. If you want to find out how well they will do with computer/technical systems, we would recommend these quizzes.

At the Interview

When it comes to the job interviews, you will be armed with a page showing the results of the candidate’s online tests. This will highlight who is good at what and it will be the ideal tool to help you formulate the best interview questions to ask.

Conclusion

We can't decide who is best for you but we can provide the tools to help you MAKE BETTER DECISIONS, FASTER.